UCare Privacy Policy
Last updated: July 2025
Important: UCare is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use the UCare mobile application.
1. Information We Collect
1.1 Personal Information
When you use UCare, we may collect the following personal information:
- Account Information: Name, email address, phone number
- Profile Information: Profile picture, display name
- Authentication Data: Login credentials and authentication tokens
1.2 Location Information
Location Data: UCare is a location-sharing app that requires access to your device's location to provide core functionality.
We collect the following location-related information:
- Real-time Location: GPS coordinates, altitude, speed, and direction
- Location History: Historical location data and movement patterns
- Journey Data: Routes, distances, and travel times
- Place Information: Custom places you create and associated geofencing data
1.3 Communication Data
UCare includes messaging features that involve:
- Messages: Text messages, media files, and communication metadata
- Group Information: Group/space names, member lists, and group settings
1.4 Device Information
- Device Identifiers: Device ID, advertising ID, and hardware information
- App Usage Data: App interactions, preferences, and settings
- Technical Data: Operating system version, app version, and crash reports
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Core App Functionality
- Provide real-time location sharing with family and group members
- Enable secure messaging and communication features
- Create and manage geofences and custom places
- Generate location history and journey tracking
- Send notifications about arrivals, departures, and safety alerts
2.2 Account Management
- Create and maintain user accounts
- Authenticate users and maintain session security
- Provide customer support and technical assistance
2.3 App Improvement
- Analyze app usage to improve features and user experience
- Debug technical issues and crashes
- Develop new features and enhancements
3. Data Sharing and Disclosure
3.1 Within Your Groups
Your location and communication data are shared with:
- Family and group members you explicitly invite or join
- Members of spaces/groups you create or participate in
3.2 Third-Party Services
We use the following third-party services that may have access to your data:
- Google Firebase: Authentication, database, and cloud messaging
- Google Maps: Map display and location services
- Google Play Services: Location services and app distribution
3.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
- Investigate potential violations of our terms of service
4. Data Security and Encryption
4.1 End-to-End Encryption
UCare implements industry-leading security measures:
- Signal Protocol: All location data and messages are encrypted using the Signal Protocol
- Client-Side Encryption: Data is encrypted on your device before transmission
- Zero-Knowledge Architecture: We cannot access your unencrypted data
- Forward Secrecy: Past communications remain secure even if keys are compromised
4.2 Additional Security Measures
- Secure data transmission using HTTPS/TLS
- Regular security audits and updates
- Access controls and authentication mechanisms
- Secure key generation and management
5. Data Retention
We retain your data for the following periods:
- Account Data: Until you delete your account or request data deletion
- Location Data: Historical data is retained based on your settings and preferences
- Messages: Stored according to your group settings and retention preferences
- Technical Data: Logs and analytics data retained for up to 12 months
6. Your Rights and Choices
6.1 Data Control
You have the following rights regarding your data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Delete your account and associated data
- Portability: Export your data in a machine-readable format
- Restriction: Limit how we process your data
6.2 Location Control
- Enable or disable location sharing at any time
- Control which groups can see your location
- Manage location history retention settings
- Set custom privacy settings for different groups
6.3 Communication Control
- Control notification preferences
- Manage group participation
- Block or restrict communication from specific users
7. Children's Privacy
UCare is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your data receives an adequate level of protection.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy in the app
- Sending notifications through the app or email
- Updating the "Last updated" date at the top of this policy
Your continued use of UCare after any changes indicates your acceptance of the updated Privacy Policy.
10. Third-Party Links and Services
UCare may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you access through our app.
11. Data Breach Notification
In the unlikely event of a data breach that may affect your personal information, we will:
- Notify affected users within 72 hours of discovering the breach
- Provide details about what information was involved
- Explain what steps we are taking to address the issue
- Provide recommendations for protecting your information
12. Compliance
This Privacy Policy is designed to comply with:
- Google Play Developer Policy
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Other applicable data protection laws
14. Consent
By downloading, installing, or using the UCare mobile application, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.
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